Privacy policy

Who we are

Oh Happy Bake is a bake-to-order bakery in Nanaimo, BC, delivering across Central Vancouver Island. This policy explains what personal information we collect when you visit ohhappybake.com, place an order, or join our emails, and how we look after it.

Questions at any time: info@ohhappybake.com or (250) 585-8261.

What we collect

When you place an order

Name, email, phone, billing and delivery address, delivery date, order details and any notes you add (like a cake message)

When you join Cookie Club

The above, plus your subscription and renewal details

When you sign up for emails or a waitlist

Email address, and your name if you share it

When you join the birthday club

Your birthday (month and day only, no year)

When you take a quiz or enter a contest

Email address, birthday if you choose to share it, and your quiz answers

When you contact us

Whatever you include in your message

When you browse the site

Device and browser type, pages visited, approximate location from your IP address, and cookie data

Payments are handled by Stripe. We never see or store your full card number.

How we use it

• Bake, package and deliver your order on the date you pick
• Send order confirmations, delivery updates and receipts
• Answer your questions and sort out any issues with an order
• Send you emails you've signed up for, like new collections, holiday early access and birthday treats
• Understand which pages and products people visit so we can improve the site
• Keep our records as required by law, including for tax purposes

We use your information only for these purposes, or for a new purpose we ask your permission for first.

Our emails

We only send marketing emails to people who have said yes, either by ticking the box at checkout or by signing up on our site. This follows Canada's Anti-Spam Legislation (CASL).

Every email includes our name, mailing address and an unsubscribe link. You can unsubscribe or update your preferences at any time, and we'll stop within 10 business days. Order confirmations and delivery updates will still come through, since they're about something you bought.

Our emails may use standard tracking to tell us whether an email was opened or a link was clicked. This helps us send fewer, better emails.

Who we share it with

We share your information only with the services that help us run the bakery, and only what each one needs.

Squarespace

Hosts our website, online store and order records

Mailchimp (Intuit)

Sends our emails and stores our subscriber list

Stripe

Processes card payments securely

Google Analytics

Shows us how visitors use the site, using anonymised data. Opt out here

Meta Pixel

Helps us see how people find us and measure our ads on Facebook and Instagram. Manage your ad preferences

We may also share information if the law requires it. We never sell or rent your personal information to anyone.

Cookies, storage and security

Cookies. Our site uses cookies to keep your cart working, remember your preferences, and show us how the site is used. You can block or clear cookies in your browser settings, but parts of the store may stop working.

Where it's stored. Squarespace, Mailchimp and some of our other providers store data on servers in the United States and elsewhere. That means it may be subject to the laws of those countries, including access by their authorities.

How long we keep it. We keep order records for as long as tax law requires (generally six years). We keep your email details until you unsubscribe or ask us to delete them.

Security. Our site runs on a secure (HTTPS) connection, and access to customer information is limited to the people who run Oh Happy Bake. No system is perfect, so we'll let you know promptly if something ever goes wrong that affects your information.

Your rights

Under Canadian and BC privacy law (PIPEDA and BC PIPA), you can:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent, like unsubscribing from emails
• Ask us to delete your information, unless we need to keep it by law

Just email us and we'll reply within 30 days. If you're not happy with our answer, you can contact the Office of the Information and Privacy Commissioner for BC.

Kids. Our site is meant for adults. We don't knowingly collect information from anyone under 13.

Changes. If we update this policy, we'll post the new version here with a new date. Big changes will also go out by email to subscribers.