Frequently asked questions.

 

Do you deliver?

We offer delivery services between Cedar and Parksville. Due to the recent rise in gas prices, we have had to adjust our delivery fees.

  • Nanaimo: $2.50

  • Cedar/Yellowpoint/Extension: $5.50

  • Lantzville: $5.50

  • Nanoose Bay/Parksville: $14.50

On occasion, we also delivery to Victoria and may be able to accommodate large orders. Contact us if you have any further questions about delivery.

How much lead time do you require for cakes?

For cakes on our website, we require a minimum of 24 hours advance notice (more is always appreciated though). For special orders, we will typically require at least 7 days. Generally, if you go to the checkout page, you will be able to see our earliest delivery date.

Do you operate out of a commercial kitchen?

Yes, we operate out of a fully VIHA (Vancouver Island Health Authority) approved kitchen.

When do you typically deliver?

We typically deliver between 11AM and 2PM daily. Sometimes these times might vary.

Can I arrange for pick up?

Yes, if you’d rather arrange for a pick up, you can do so and pick up your pre-ordered baking between 11AM and 1PM, unless otherwise discussed.

Can you do custom orders?

We can offer some customization for our cakes and treats. We are happy to experiment with new cake flavours and recipes to accommodate special requests. If you have something specific in mind, please contact us with your request and ideally include an image and as much detail as possible. We will then get back to you with some options.

Do you accommodate same-day deliveries or rush orders?

We do not have a storefront so all cakes are baked to order. If you have forgotten someone’s birthday or your 40th wedding anniversary and really need a cake for the same day, please contact us before 12pm and we may be able to accommodate your request. Same day orders will be ready by 5pm.

Do you offer corporate gifting options?

Absolutely! We are always happy to speak to you about your needs. Some services include client gifts, staff birthday cakes, complimentary refreshments, and many more. Please contact us with any questions, needs, and ideas. We’d love to hear from you.

What are the delivery dates for the Cookie Club?

For a full list of delivery dates, please visit the Cookie Club product page.

What are the order cut off dates for the Cookie Club?

For a full list of order cut off dates, please visit the Cookie Club product page.

Can I pay cash or via e-transfer?

While we prefer online payments through our website, we can accommodate cash and e-transfer payments. Please contact us and we will send you an invoice with payment options.

Do you offer gluten-free and plant-based options?

Yes, we are happy to cater to many dietary restrictions and can offer many of our cakes as a gluten-free option and offer a rotating selection of plant-based cakes and treats throughout the year. Please contact us if you have a specific dietary restriction or food allergy.

Please note: While we offer gluten-free, nut-free, and vegan products, we are not a gluten-free, nut-free, or vegan kitchen. Although we use our utmost care and diligence to avoid cross-contamination we are unable to guarantee that any item can be completely free of allergens.

Can I cancel my Cookie Club Subscription at any time?

The subscription term for our Cookie Club is one month. You can cancel any time before your next billing cycle.

Can I skip a month of the Cookie Club?

Not here one month? No problem.

After three months of being a subscriber, you can suspend your subscription for up to one month a calendar year (Jan 1-Dec 31). To do so, please contact us before that months order cut off date.

*Delivery fees are subject to change at any time and are based on postal codes. For the most accurate delivery cost please navigate to the checkout page and input the delivery address.